Help

Viewing your orders is easy. Just click on My Account from the main menu, then login. You will then see a link to view your orders.

Orders are typically shipped within 1-3 business days after order processing. For larger and more fragile items, preparing your shipment may take longer.  Once your order is shipped, you will receive a tracking number by email. Depending on the shipping method you select, and your destination country, your order may be received as soon as 2 business days, or up to 3 weeks for international orders. You are always welcome to contact us by phone or email if you have questions about your order.

The shipping time for your order depends on what type of item you order, and your selected shipping method. For oversized and especially fragile items, please expect an additional 1-3 business days to prepare your order for shipment. During checkout, you can choose from available shipping methods including express options. We always do our best to ship orders as quickly as possible, however please bear in mind our artifacts are delicate handmade options and proper care must be taken for handling and packing to ensure safe delivery.

We ship to all countries that are served by either FedEx or USPS.

Lotus Within will accept returns for refund or exchange within 14 days of your purchase date. Due to the delicate nature of the artifacts we sell, all returns will incur a 10% restocking fee. Customers are responsible for the cost of return shipping. The item must be received in its original condition to be eligible for a refund, so be sure your return shippment is carefully protected using carrier approved packaging and is adaquately insured.

Each artifact we sell is a unique handcrafted work of art. At the present time, we can not hold or accept deposits for our artifacts via our website. However, if there is a particular piece you are strongly interested in and wish to make payment arrangements, send us an email or give us a call and we will do our best to accommodate.

We do not currently offer framing or gift wrapping. However you are welcome to specifiy a separate shipping address during checkout if you would like us to ship your artifact to a designated framing service provider. We can not be responsible once your item is shipped to your designated shipping address so please be sure to make any necessary arrangements with the provider to receive your artifact.